FAQs

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What types of trampolines are available at Web and Warehouse?

 We offer a wide range of trampolines to suit every need, including rectangle trampolines ideal for gymnasts and athletes, and round trampolines that provide a fun and safe experience for families. Explore our premium brands like GeeTramp® and Vuly® for options designed for both fun and performance. 

Why choose a rectangle trampoline for your backyard?

 Rectangle trampolines offer a consistent and higher bounce, making them popular with gymnasts and aspiring athletes. Their shape provides more jumping space and controlled bounce, ideal for training or family fun in any sized backyard. 

What are the benefits of a round trampoline?

 Round trampolines are a family favorite for backyard play, offering an affordable, safe, and reliable bounce. All our round trampolines feature durable frames, high-tensile springs, and UV-resistant mats, providing hours of fun and safety for all ages. 

Which trampoline brands do you stock?

 We carry top brands in trampolines and outdoor play equipment, including GeeTramp® and Vuly® as well as BERG, Lifespan, Plum, and MrTrampoline. Compare these brands on our site or visit our Geelong showroom to try them out in person. With our Play Experts you will be guided to the right trampoline for your  family we know "every trampoline is right for someone".

What outdoor play equipment can I find at Web and Warehouse?

 In addition to trampolines, we offer a range of outdoor play equipment, including swing sets, climbing frames, and more. All equipment meets Australian safety standards, making them safe and fun additions to any backyard. 

How can I ensure trampoline safety for my family?

 Safety is our top priority, and we offer expert advice on safe jumping practices, proper installation, and regular maintenance to keep your trampoline in top condition. Our trampolines also feature reinforced safety nets and durable materials to keep everyone safe. 

Is it easy to assemble and maintain a trampoline from Web and Warehouse?

 Yes, our trampolines are designed for easy assembly with detailed instructions. We also provide maintenance guides to help you keep your trampoline in peak condition all year round. If you need assistance, our customer service team is here to help. (After hours we regularly check voicemails and emails if help is needed)

What do customers say about Web and Warehouse ?

 We’re proud of the positive feedback from families across Australia who love our trampolines and outdoor play equipment products and service. Check out our customer reviews and testimonials to see why we’re a trusted choice for quality and durability for all the brands we sell.

Are trampolines safe for young children?

The GeeTramp Curve trampoline are specifically engineered for young families, featuring quality galvanised and powder coated frames, a protective inside net  no access to springs and high quality, impact absorbing padding. GeeTramp trampolines have been quality tested for durability and safety, making them a trusted choice for families for over 16 years. 

Do you have a showroom?

Certainly, we have good range of trampolines, swing sets, and other play equipment from 6 popular play brands at our showroom in Breakwater, Geelong VIC. 

How much weight can a GeeTramp Curve trampoline hold?

The usable weight capacity of the 10ft and 12ft GeeTramp Curve is 130kg, making it suitable for multiple children or a combination of children and adults. As per Australian standards though, the GeeTramp curve is tested with a whopping 650kg to ensure it meets and exceeds stringent Australian safety standards. Each GeeTramp trampoline is designed with high-quality materials, including a strong galvanized frame and durable mat, ensuring that it can handle the demands of family use over time. 

What are the maintenance requirements for a trampoline?

The GeeTramp Curve trampolines requires minimal maintenance. The trampoline’s reversible padding is a feature designed to extend its lifespan, while drainage holes prevent water buildup. The frame, made from quality steel is both galvanized and powder-coated,  therefore, extremely rust-resistant, ensuring it looks aesthetically pleasing far longer than inferior products. We recommend of course that you regularly check the springs, mat, and netting for signs of wear and replace any damaged parts as needed. Luckily, GeeTramp stocks a full range of replaceable components to help maintain your GeeTramp trampoline over time

What is the best trampoline for kids?

What is the best trampoline for kids? 

The best trampoline for kids combines safety, durability, and room to grow, and the 12ft GeeTramp Curve does this and more! It features an inside net that prevents falls, reversible high-quality padding for long lasting protection and impact absorption, and a strong, safe frame that is both galvanised and powder coated built for years of rigorous play outdoors. Built with quality for a consistent and reliable bounce and space for children to safely jump, play, and even practice tricks as they get older, this trampoline is built to grow with your family. 

What safety features should I look for in a trampoline?

When considering trampoline safety, look for features such as Australian design, Australian standards compliance AS 4989:2015, galvanised and powder coated frames, an inside safety net, quality impact absorbing padding materials, and easy access to opening with a ladder. 

How do I choose the right size trampoline for my backyard?

When selecting the right size trampoline for your backyard, measure the available space in your backyard. Allow 50-100cm clearance around any trampoline. Consider who will be using the trampoline and how your family will use it – one at a time or allow multiple users? Give thought to the shape of your garden space.

Can I change my order after it’s been placed?

We can if your order has not been dispatched yet, please contact us to request a change.

Is there somewhere I can test out the trampolines before purchasing?

Certainly, our largest product display with a range of trampolines and play equipment is located at 2 Currier St Breakwater, Geelong, 3219 Victoria.

(Our office is located opposite the display at 80 Tucker Street, Breakwater 3219.)

We also have GeeTramp® Trampolines set up in Sydney (Aquatic Centre) and Melbourne (Warrandyte). Please contact us for the address and details.

Where can I find installation instructions?

You can find copies of our instruction manuals here. 

Can you hold a product for me?

We allocate stock as orders are generated so that your items are held automatically.

We also offer Layby as an option, which will hold stock until fully paid and dispatched.

We can usually hold a product for 24 hours in your name without payment. Please contact us to place an item on hold.

How will I know when an item will be back in stock?

We regularly repurchase stock.

When we know an approximate date of the stock arriving, we will update product pages to advertise the due date.

Or you can simply use the “Notify Me” button on the product request that we email/notify you when the item is back in stock.

What payment options are available?

We offer the following payment options on our website:

• Bank Transfer (EFT)
• Credit Card (VISA, Mastercard)
• PayPal
• AfterPay (a maximum spend of $2000 if eligible).
• Zip Money (there is no maximum order amount)

What safety standards are GeeTramp trampolines built to?

All GeeTramp branded trampolines not only meet, but exceed Australia Standards AS 4989:2015
Note: these Australian Standards are not mandatory so before purchasing elsewhere ensure the trampoline meets AS 4989:2015

I need to make a return, what do I do?

View our returns policy for information regarding returns or contact us directly.

Can I pick up from your warehouse?

Yes, you can.

View our Click & Collect page for information regarding pick up.

Can I organise my own courier?

Yes, you can arrange your own independent courier. We will work in with the freight provider of choice and package on a pallet if required.

You will need to notify us when the item is to be collected and which freight company will be picking it up. Please contact us to arrange this.

Items are only released after the item has been paid for in full. 

Do you ship internationally?

We ship within Australia and New Zealand only. Contact us if you wish to arrange your own pick up, shipping paperwork and processing to your designated country.

We cannot ship to the US as our insurance does not cover our products there.

Can the delivery driver call when my order is being delivered?

We use third party couriers such as Direct Freight, Mainfreight, Geelong Express and Australia Post.

We can add your delivery comments when booking the delivery, however it is up to the discretion of the driver/freight company if they call you prior to delivery.

I have a PO Box, can you deliver to me?

Because of the oversize/weight of most of our products we unfortunately are unable to deliver trampolines to P.O. Boxes. Please provide a physical address and we will deliver direct to you.

If it is a small item/part, we can post them to P.O. Boxes via Australia Post.

What is the warranty period on my product?

To view warranty periods on all products please see our warranty page.

How do I lodge a warranty claim?

To lodge a warranty claim please send an email to info@webandwarehouse.com.au with the following details:

• High resolution photos of the issue
• An explanation of when/how this occurred
• Your order number and contact details

What are your warranty terms and conditions?

You can view our warranty terms and conditions as well as additional information on our warranty policy page.

Is there a layby option?

Absolutely, you can layby upto 6 months with a 20% deposit.

Read more about our layby payment option.

How does Layby work?

Check out our layby page to view the layby conditions.

What products can I layby?

All products are available to layby if the total order value meets the minimum spend of $250 (this excludes delivery costs).

How do I make future layby payments and check my balance owing?

For registered users, you can login into your account on the website, then select ‘order history’ under the My Orders tab. Click the view button, which will give you access to the summary/total of your order and allow you to make payments.