Delivery Timing
We arrange delivery the next business day after your payment has been received.
98% of orders are dispatched within 24-48 hours of payment. After we receive your payment you will be notified via e-mail as to when your order has been shipped, along with a tracking number and a link to monitor the status.
Our couriers don't deliver on public holidays, weekends or after hours.
Please note: Delivery times may vary depending on the delivery destination. All delivery times are only an estimate and aren't guaranteed by Web and Warehouse. Couriers can sometimes experience delays in delivery time due to high volume, unexpected weather, and busy holiday periods.
Delivery Addresses
We deliver goods via national courier networks; they will need a physical street address for delivery. Because of the oversize/weight of most of our products we, unfortunately, are unable to deliver Trampolines to P.O. Boxes or Private Bags. If it is a small item e.g. small qty of springs, or a small jumping mat we can post via Australia Post, but most of our items are too oversized for Australia Post delivery.
International Delivery
We ship within Australia only. Contact us if you wish to arrange your own pickup, shipping paperwork and processing to your designated country. We do ship small parts to New Zealand to support our customers there. Shop GeeTramp in New Zealand
Delivery Cost
You can find a shipping estimate on each product page using your Suburb or postcode. For Multiple products 'View your cart' for a total estimated shipping cost.
We run a transparent shipping charge system. Each item selected is costed out to your destination based on what the available couriers will charge, giving you a choice of delivery service where available. Calculations are made by postcode prior to purchase. One option to try and reduce delivery costs is to see if another destination is cheaper that you can pick up from, e.g. family member, friend, place or work etc.
Couriers do need to draw a line somewhere for their charging zones, so couriers will group suburbs together and apply a rate for that area, which can mean; sometimes there is a price difference between neighbouring suburbs.
An example of this is that Geelong Express will deliver a mid size trampoline to Frankston, 3199, VIC for $85 but for Frankston South, 3199, VIC it is $125. Sometimes the price can be different on the opposite sides of a road because that's where the postcodes borders are, e.g. Rockhampton QLD postcodes 4700 and 4701.
Delivery Service Options
We use various national couriers for our Australia wide deliveries. The likes of Australia Post have their own full network from pickup to home delivery, however most National couriers may use other local freight couriers to coordinate the final delivery leg to to you, especially for some regional areas. Often this also disrupts / delays the tracking.
If you are within the metro Melbourne area or some outer areas, you have the option of "next day delivery" for large items. Please note that your order can only be delivered the next business day if it is ordered before 4pm that day. Orders after this can't be booked in with the courier and will consequently take an extra business day. If you are within these areas and wish to choose a particular day to have a trampoline delivered, for example, the day of a birthday, please call us to arrange this and we will do our best to help you.
Customer Organised Courier
You can select 'Pick Up From Store' and arrange your own independent courier but the driver must come with paperwork completed or you must have sent us paperwork already completed so the item can be correctly labelled ready for colleciton.
Items will not be sent until the paperwork has been arranged by you or your freight company. You will need to notify us when the item is to be collected and by what freight company.
Items are only released after the item has been paid for in full.
Free Pickup
Some of our trampoline boxes can be rather large, please ensure you have space in your pickup vehicle, the box sizes are listed on the product page. If you intend to put some boxes on your roof rack, please ensure the intended boxes are within the rated capacity of your roof rack, customer to provide and use own tie down straps.
Geelong, VIC
We run this warehouse inhouse so can can respond rapidly. We welcome our customers to come instore, checkout the display, order and pick up all in the one visit. There is no charge or any notice required. Please see our Contact page for business hours and contact details.
Midvale, WA
Instantfun Perth hold a limited range of most popular GeeTramp Trampoline stock. All WA customers are encouraged to go direct to Instantfun, where they will communicate directly with Instanfun regarding pickup or delivery.
Instantfun also provide a Free Delivery service in the Perth area. (While still in the final stages of deciding what is right for your family still feel free to call us to discuss)
Urgent Delivery
General delivery is charged at a basic rate and for a standard delivery time frame (which is reasonably quick) however if you need something on a more urgent basis by a specific date please contact us to get further options for you prior to purchasing.
As a guide our Trampolines can be expressed overnight to most parts of Australia, however, the cost will be substantially higher e.g. a 14ft trampoline guaranteed overnight to Sydney was $1000 (10 years ago). Note: this service does delivery after hours and on weekends. If your order has already left our warehouse it cannot be switched to this service.
We can arrange delivery within 24 hours to most areas of Melbourne, Colac, Ballarat and same day to Geelong and region in many cases.
Problems with Delivery
In the unlikely circumstances that you receive an incorrect or faulty item, we will do our best to resolve all cases as quickly as possible. See our returns information for details.
Our team are very solution focused and with only the best of intentions to assist you in ensuring there are smiles on your childrens faces as quickly as possible.
Please communicate respectfully with them.
