We love the trampoline products we stock, and want you to feel the same way about your purchase. If you change your mind or are not happy with your product for any reason, you are free to return your product for refund or exchange provided that:
- A return request has been communicated within 14 days of the purchase date
- The product is unused and in its original condition; and
- The product is returned by Registered Mail, Freight Company or in person with all original packaging and proof of purchase from Web and Warehouse.
- If the product came with a free gift, that gift must be returned with the purchase or the value of the gift will be deducted from your refund/exchange voucher.
- Please fill out the online returns form for a Return Merchandise Authorisation before returning your order or part thereof.
- Gift Vouchers are non-refundable.
Change of mind
Refunds or Exchange Vouchers will be issued for your purchase price less postage and a 10% restocking fee.
In the case of Change of Mind Returns, postage will be at the expense of the customer.
If we have sent you an incorrect item – we pay the return freight. For warranty claims it is on a "Return to Base" basis, the purchaser is responsible for returning the item and the seller is responsible to then return the repaired or replacement item back to you. If an item is faulty and the photos sent to us show a faulty item that we cannot resell or use we may not even request its return. If you ordered an incorrect size or have damaged an item it is your cost to return the item and pay redelivery of the correct item and any difference between the cost of the two items will be factored in.
Transit InsuranceWe will pay for replacement or repair of the item if lost or damaged in transit if you have taken out Transit Insurance.
We assess damage on a case by case basis. You must email us as soon as is reasonably practicable when damage has occurred to your product (not the box) while in transport. In your email let us know what the problem is. (photos, and/or written details of the damage i.e. is it aesthetic, torn, punctured , internal or mechanical). Advise us if you have signed for the item or if you have already contacted us in regard to the matter. Like replacements are a matter of stock availability.
If you haven’t taken out Transit Insurance you leave yourself exposed to the risk to replace the product if it is damaged or lost in transit to you.
We may need the faulty item back to the point of purchase either for assessment, exchange or for re-work, if this is the case we will need the effected items returned to us prior to releasing replacement items to you.Any shipping is the purchasers responsibility and cost, however we are mindful to minimise unnecessary costs where we can so we will endeavour to resolve any issues without the need to use any shipping at all, this is assessed on a case by case basis.
Good quality digital photos can be used to help us assess the detailed nature and specifics of the problem.
The product must be returned in suitably secure packaging to prevent any damage in transit (intact original packaging is ideal).
All defective or missing parts deemed to fit within the warranty will be replaced by seller free of charge, excluding any labour or delivery costs.
Proof of Purchase
For the purpose of easy verification of proof of purchase, it is best to complete checkout as a registered customer as we will have all details needed for verification on file. Checkouts completed as a guest user will need to be verified by providing the original documentation sent with the products on delivery.