Plum Warranties
Plum Warranties
Warranty Periods
The warranty available on Plum products vary by product.
For product-specific warranty information, check the product page on this website or on Plum's website.
Make a warranty claim
You can contact Plum directly and fill out their warranty claim form online https://plumproducts.zendesk.com/hc/en-us/requests/new or call their customer service team.
Plum's Contact Information
- Phone: (02) 8968 2200
- Website: plumplay.com.au
- Address:
Plum Products Australia Ltd
156 Military Road
Neutral Bay, NSW 2089
Plum Warranty Periods
Trampolines
- Frame: 5 Years
- All Other Parts: 1 Year
Wooden Play Centers
- Frame: 5 Years
- All Other Parts: 1 Year
What it Covers
- Wooden Items: Manufacturing defects caused by rusting or wood rot failure only.
- Trampolines: Manufacturing defects caused by rusting failure only.
What it Doesn't Cover
- General wear and tear of the product inclusive of surface damage or aesthetics
- Weather damage
Conditions
Claims will only be considered if the following conditions are met.
- If the product failure is due to rusting with regard to the frame or springs.
- It is for the initial product purchase, not on any replacement parts or products supplied by Plum thereafter.
- If the product or parts are purchased from one of Plum authorised retailers.
- If the item has been assembled, positioned, and maintained in accordance with the instructions.
- The item has not been modified in any way.