Plum Warranties

Warranty Periods

The warranty available on Plum products vary by product.
For product-specific warranty information, check the product page on this website or on Plum's website.

Make a warranty claim

You can contact Plum directly and fill out their warranty claim form online https://plumproducts.zendesk.com/hc/en-us/requests/new or call their customer service team.

Plum's Contact Information

• Phone: (02) 8968 2200
• Website: plumplay.com.au
• Address: Plum Products Australia Ltd
  156 Military Road
  Neutral Bay, NSW 2089

Plum Warranty Periods

Trampolines

• Frame: 5 Years
• All Other Parts: 1 Year

Wooden Play Centers

• Frame: 5 Years
• All Other Parts: 1 Year

What it Covers

• Wooden Items: Manufacturing defects caused by rusting or wood rot failure only.
• Trampolines: Manufacturing defects caused by rusting failure only.

What it Doesn't Cover

• General wear and tear of the product inclusive of surface damage or aesthetics
• Weather damage

Conditions

Claims will only be considered if the following conditions are met.

• If the product failure is due to rusting with regard to the frame or springs.
• It is for the initial product purchase, not on any replacement parts or products supplied by Plum thereafter.
• If the product or parts are purchased from one of Plum authorised retailers.
• If the item has been assembled, positioned, and maintained in accordance with the instructions.
• The item has not been modified in any way.