GeeTramp Warranty

GeeTramp® trampolines are designed for domestic use only. GeeTramp® guarantees its products to be free of workmanship and material defects for the period as detailed under “Warranty Periods”. Warranty covers the original purchaser only.

Warranty Periods

The warranty period starts from the date of purchase. These warranty periods are effective 23/6/21 (For prior purchases the warranty periods from the purchase date will apply).

• Frame - 10 years.
• Mat & Springs - 3 years.
• Net & Pads - 2 years.
• Accessories - 6 months.

What it Covers

• A manufacturing issue with the weave (this would be evident when new).
• A material deformity.
• Material damaged - either after being made, packaging or prior to assembly (not after use).
• Incorrect size of part/material required for the specific trampoline.
• Incorrect UV stabilization.

What it Doesn't Cover

• Rust.
• Commercial use.
• Colour degradation.
• Normal wear and tear.
• Incorrectly assembled items.
• Disassembly & Re-assembly of warranty items.
• Misuse, abuse, and accidental damage.
• Weather events such as high winds, floods etc.

How to Prevent Voiding Your Warranty

• Rust can usually be prevented or minimised by keeping the steel items insulated from direct earth contact, chemicals, swimming pools and longer term moisture contact.
• Living near the ocean has its advantages however it can also be a really corrosive environment compared to other non coastal zones. This means most materials are more prone to detiorate a lot quicker, this can be offset or minimised by either more regular cleaning, more preventavive mainenance (paint, lubrication) covering of exposed items when not in use or accept a more regular parts replacement program. 
• Install the trampoline as per the owners & user's manual.
• Use and maintain your trampoline as per the owners & user's manual, this will also provide longer life for your trampoline.
• If you are missing your hard copy of your manual, contact us and we can provide a PDF via e-mail to you.

Make a warranty claim

To lodge a warranty claim please send an email to info@webandwarehouse.com.au with the following details.

• High resolution photos of the issue.
• An explanation of when/how this occurred.
• Your order number and contact details.

Proof of Purchase

All claims submitted for warranty will need proof of purchase to be provided.

Extra Details

Return to Base Warranty

• We may need the faulty item back for assessment, exchange or for re-work. If this is the case, we will need the affected items returned to us prior to releasing replacement items to you.
• Any shipping is the purchaser's responsibility; however, we are mindful to minimise unnecessary costs where we can so we will endeavour to resolve any issues without the need to use any shipping at all. This is assessed on a case-by-case basis.
• The product must be returned in suitably secure packaging to prevent any damage in transit, (intact original packaging is ideal).
• All defective or missing parts deemed to fit within the warranty will be replaced by seller free of charge, excluding any labour or delivery costs.

Returns For Warranty

• For warranty claims the purchaser is responsible for returning the item and the seller is responsible to then return the repaired or replacement item back to you.
• Any returns for warranty made by the customer will need to return the product by registered mail, freight company or in person with all original packaging and proof of purchase from Web and Warehouse.
• If an item is faulty and the photos sent to us show a faulty item that we cannot resell or use, we may not request its return.