Christmas 2021 dispatch deadlines for pre-Christmas delivery, exiting Melbourne, Victoria

This Christmas many of our customers will be purchasing products in the anticipation that they will be delivered prior to Christmas Day, December 25th - Christmas Day falls on a Saturday this year (2021) making Friday 24th the last day for receiving deliveries. Requiring the last of the orders to be out of our warehouse on and before Thursday 23rd for last-minute Melbourne or local deliveries.

Please note our recommended dispatch date deadlines below. For each area listed, we are advising that any dispatch after the stated deadlines will make it very difficult for us to achieve a pre-Christmas delivery to you.

We do strongly recommend that if you can have your trampoline sent earlier than these dates specified then it will save you and us anxiety; about you not receiving it in time. (These dates are not a guarantee for delivery, they give the best chance for pre-Christmas delivery allowing for some delay which is normal at the peak of Christmas).

Please be aware that normal delivery timelines do blow out at Christmas and extra days are needed to allow for the backlog and delays caused by increased demand and traffic.

• Mainfreight and Direct Freight both normally do phone customers to book in delivery times but this doesn't always happen right on Christmas. (and may not meet the time commitment every time)
• Toll don't phone prior to delivery
  
• Geelong Express - once booked in with them they are most reliable to delivery AM or PM as requested on the day you choose they also phone up to an hour before delivery.

We do not personally guarantee interstate deliveries - although we follow through as diligently as possible and do as much as we can to ensure all trampolines are delivered in time for Christmas leaving on or before the below dates. 

Any additional questions please contact us.

If hiding the boxes for any period of time is difficult for you, remember that at Christmas; friends, work associates, and family are generally happy to cooperate to keep surprises so just ask them and we can arrange delivery to their home or work places for you.

We strongly recommend that you give authority to leave safe so if you are not home then your trampoline is left. e.g. through the side gate, in carport etc. If not then you need to work with our freight company to arrange another delivery time. The phone hold time with freight companies at Christmas can be in excess of 1 hour.

Unfortunately, we are unable to guarantee specific delivery times. Drivers do not always phone ahead prior to delivering or when delivered. (with the exception of Geelong Express )

Can I arrange my own courier to collect?

We welcome customers arranging own courier to collect, however, there are some criteria to meet 

• You will find box sizes and weights on a tab on each of the product pages on our website. The freight company will require this to give you a delivery quote
• You must communicate to us what day they are to collect so we will have your trampoline set up on a pallet ready to go. (if not you may be charged a "wait fee" by your courier while we process through the warehouse - rare but it can happen at Christmas)
  
• You must facilitate with the freight company of your choice the address labels you require for the driver to bring them with them. (or send us a file if we are to print them)
• Inform us if they want the product on a pallet strapped or as loose cartons.
  
• We don't charge for customers own courier collections.

Pickup in Geelong - Sydney - Brisbane 

Geelong, Victoria

We are open 6 days a week until Christmas - until 3 pm Christmas Eve. (we will only be closed Christmas and Boxing Day) Up until closing time walk in, order,  pick up the same day. (there can be some delays in the final few days but max 30 min)

Ingleburn, Sydney

Mainfreight Depot - Open for pickup Mon-Fri 7-4 pm   Last order to be placed Wednesday 22nd Dec for processing on Thursday 23rd for pickup Friday 24th. (for Urgent pickup in less than 24 hours there is an "urgent" Pickup fee of $35) - If you can at all avoid this late hour of pickup do order and collect earlier. You must order and pay prior to booking a pickup time. 

Larapinta, Brisbane

Mainfreight Depot - Open for pickup Mon-Fri 7-3:30 pm until Friday 24th Dec.  Last order to be placed Wednesday 22nd Dec for processing on Thursday 23rd for pickup Friday 24th (for Urgent pickup in less than 24 hours there is an "urgent" Pickup fee of $35) You must order and pay prior to booking a pickup time.