Customer to Assist the Driver with Curbside Unload (CADCU)
The items can be bulky and heavy, so the driver will need a capable person home and available to help unload at the curbside, which is the accessible front area of the delivery address.
The courier will contact you directly to co-ordinate this.
Please Note: Customer assistance is required to avoid any extra charges.
No Customer Assistance Required
Driver Only To Unload (DOTU)
The items can be bulky and heavy, however, if you are unable or unavailable to be home to help the driver unload at the curbside (the accessible front area of the delivery address), please select this option. The driver will unload the items without your assistance using a tailgate and trolley jack.