We were given the trampoline itself however it did not come with the net. I placed an order for one as well as some replacement springs, accidentally ordered the wrong net so emailed them the same day asking to fix the order. Got an email back later that night on a Sunday night, and they were able to fix the order first thing Monday morning. Order was sent the same day and arrived on the Thursday in the same week. They have been amazing with all of our enquiries regarding the net, springs, the foam covers for the poles etc. Could not fault them regarding anything! Will definitely be ordering from these guys in the future whether it's for new outdoor equipment or replacement parts 😊